Haus Hub
Building a web/mobile platform designed to transform the manual student onboarding journey of Experience Haus into a unified, user-friendly hub
Context
Experience Haus is a London based design hub that offers workshops and courses. Currently, students are onboarded through a largely manual process involving emails, forms, and spreadsheets. This process created friction, information gaps, and a reduced sense of community during crucial early weeks
Problem Statement
Students reported difficulties finding course materials, connecting with peers, tracking requirements, and accessing after-course opportunities — resulting in reduced engagement and duplicated workloads for staff
Solution
Build a cross-device, responsive product that merges onboarding, learning content, and alumni community tools into one platform — replacing emails, forms, Slack, and Google Drive with an integrated workflow
Target Audience
New Students, Returning Students & Alumni
Course instructors providing relevant content
Administrators managing onboarding
Primary User Goals
Quickly access course materials & onboarding tasks
Connect with peers, projects & alumni
Receive relevant updates without platform switching
Project Constraints
Limited resources and time-to-launch
Diverse student schedules and device usage
Need for seamless integration with Slack and G-Drive
Business Challenges
Process
Observations
Did not receive reminder or confirmation emails
Struggled to manage multiple links and emails
Found key information easily lost in Slack
Wanted more current and relevant resources
Appreciated clarity but desired smoother flow
Felt overwhelmed by too many open tabs
Research Approach
12 user interviews
1 survey (18 responses)
Audit of existing onboarding materials
Competitor analysis (course platforms & student communities)
Key Insights
Students wanted one place to find everything
Community is a major motivation but hard to activate
Alumni network demand was strong but not utilised
Staff spent unnecessary time re-sending links and relevant course files
Personas
Eisen Hover Matrix
Proposed Features & Functionalities
Centralised course resources & schedules
Checklists for onboarding & submissions
Community events & announcements
Peer & alumni discovery for networking
Slack integration for lightweight communication
Current Task Flows
For part-time and full time students
*for touch point description please click on the task mapping table below
*task mapping
Updated Task Flow
Unified for both part-time and full time students
Sketches
Wireframes
From Wireframes → High Fidelity
Early wireframes validated structure and task flows. Based on feedback, the platform was refined to prioritise clarity, responsive layouts, and community visibility
Client feedback:
"Remove unnecessary subpages and features to streamline the platform. Branding is evolving, so colours may change"
Client feedback:
No further feedback — the sign-up flow now feels smooth, modern, and visually engaging
Client feedback:
"Colours look great, but the branding is still undergoing changes with the colour scheme, we’d prefer to launch with a simple colour palette for now and explore customisation options in future updates"
Design System Preview
*click to view
Final Design
Impact
Although currently in MVP stage, early testing demonstrated:
Reduced onboarding confusion & support requests
Higher student communication during early weeks
Improved handover between staff and cohorts
Conclusion
Haus Hub consolidates onboarding, resources, and community access into a single platform, reducing friction for incoming students and giving staff a sustainable, scalable way to support cohorts
Next Steps?
Conduct usability testing with multiple cohorts
Expand community features for alumni networking
Integrate analytics to measure engagement
Explore integrations with communication systems
Update UI to current brand guidelines